Refund Policy

At Food Equipment Hub, we take pride in providing quality new and refurbished food equipment. Please review our policy before completing your purchase.
 

All Sales Are Final

Due to the nature of commercial kitchen and food-related equipment, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed.
 

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery. Please include your order number and clear photos of the damage or defect.
After review, we may offer a replacement, repair, or store credit at our discretion. Claims made after 48 hours cannot be accepted.
 

Incorrect or Missing Items

If you receive an incorrect or incomplete order, notify us within 3 business days of delivery. We’ll correct the issue promptly at no additional cost to you.
 

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used equipment

• Items that have come into contact with food

• Clearance or promotional items
   

Cancellations

Orders cannot be canceled once payment has been processed or the order has shipped.